Authentication
To ensure all users can buy and sell on the platform in confidence, all transactions are protected by the FairArt Guarantee
8 Layers of Protection
8 Layers of Protection
8 Layers of Protection
Buy & sell with peace of mind
The FairArt Guarantee
The FairArt Guarantee
It’s simple. Get the artwork you ordered or your money back.
Learn moreAdditional Authentication
Additional Authentication
Certain artworks undergo additional checks from the team.
Learn more
Certain higher risk artworks of value will require additional information, such as images of the artwork, the certificate of authenticity or the original receipt before the listing can go live.
KYC Verification
KYC Verification
Learn more
To ensure the integrity of our marketplace, every seller must meet the latest marketplace KYC requirements to minimise any risk of fraudulent transactions, fraud accounts or money laundering. Most importantly, this ensures a seller is who they say they are.
Escrow
Escrow
As a buyer, your payment is safe until you are happy.
Learn more
Once you have received your artwork, you have 5 days to flag any issues to us. If there are any issues with your purchase we will freeze the payment immediately and begin to process your return.
New condition
New condition
Learn more
- No scuffs / rips
- No discoloration / fading
- No grease
- No water damage
- No damage to signature
- No missing documents
Artist Involvement
Artist Involvement
Learn more
Because of our royalty scheme, artists have a financial stake in each and every transaction that takes place on the FairArt platform through our royalty scheme. They are not only financially motivated however. Artists also feel compelled to remove forgeries of their work from the market to both protect both their supporters and the integrity of their practice.
Background checks
Background checks
Learn more
Everything from a collector’s position in the industry and levels of past activity on FairArt, to social media use and buying and selling patterns is taken into account. An example of how this might play out would be that certain high risk items may be off limits for first-time collectors, whereas an established gallery would meet fewer restrictions. In being a two-way market, buyers are equally scrutinised, and we look to move past the outdated maxim of other marketplaces: ’the buyer is always right’. If we block a listing or purchase, we will always get in touch to request further information to help us protect the integrity of our marketplace.
FairArt Shipping
FairArt Shipping
Learn more
All shipments come with time-stamped proof of delivery - sellers no longer need to worry about buyers claiming an item was undelivered. Buyers will no longer be kept out of the loop and receive regular updates by mail and SMS on their shipment’s progress. Insurance can be added to each and every item to give sellers that extra peace of mind.
Every sale on FairArt is sent tracked, next-day delivery. Learn more about shipping.
The FairArt Guarantee
The FairArt Guarantee
The FairArt Guarantee
It couldn’t be simpler
Get the artwork you ordered or your money back.
FairArt Guarantee applies if:
FairArt Guarantee applies if:
FairArt Guarantee applies if:
The buyer doesn't receive the artwork
- The seller sent the wrong artwork, or
- The artwork arrives broken, damaged, faulty, or
- The required documents are not included
If you believe there to be an issue with the condition or authenticity of your item then you can raise a claim. While reviewing your claim, we may request further info. To do this you should:
How claims work
How claims work
1
1
Make a claim
Make a claim
Claims are considered for issues relating to the condition or authenticity of an item.
There are several ways to raise a claim:
- Contact support@fairart.io
- Go to your order page and click Make a Claim
- Ask in the live chat between Mon-Fri 8:00 - 17:00
While reviewing your claim, we may request further info.
To help us process your claim as quickly as possible, please include your order number, describe the reason for your claim and include any accompanying evidence.
2
2
Return & Refund
Return & Refund
As a buyer
If your claim has been successful, we will provide you with a prepaid return label. Simply attach the label and drop off the package at one of DHL’s 1,000s of service points across the UK or arrange a free home collection (recommended) within 3 days.
Once the item has been received, all funds will be returned to your account.
As a Seller
If you fail to send an item in the required condition, your buyer is entitled to a full refund.
You will get an opportunity to answer any claims regarding either authenticity or condition that come through.
If you lose the claim, you are responsible for both the buyer’s return shipment costs and the initial shipment costs.
The buyer will be refunded once the item has been returned to you.